Info724 Ltd. -- IT starts and ends with business process

	.

Six Sigma Saves Money

According to Jack Welch, GE saved billions of dollars with Six Sigma. Read our short abstract describing Six Sigma.

Free Diagnostic Session

In just 2 hours, we'll find what we call the "hidden thieves" of your organization that are robbing your company's money. Our no-obligation offer.

Featured Article

IT is Integral to Holistic Strategic Planning

IT Wellness Center Login

Methods

Info724 Methods Define – Measure – Analyze – Improve – Control

To gather relevant information and measure the effectiveness and/or efficiency of the current processes, inclusive of relevant information systems in place.

Step	Activities Templates, Tools and Techniques are italicized	Deliverable
M1	Determine what should be learned about the problem or opportunity Discern independent factors versus dependent factors Identify type of metrics that will be relevant and useful	Metric Assessment Tree
M2	Identify Sources of relevant data and process insight Describe the existence of data Establish unambiguous operational definitions of metric items Determine methods to do the measuring Develop Data Collection Forms or checklists to support the gather process	Data Collection Plan
M3	Measure process performance Gather data for process metrics Gather data for metrics of inputs & outputs	Metrics for the “As-Is”
M4	Select CTQ characteristics Identify patterns in data and other relevant information gathered Measure the efficiency and/or effectiveness of the “As-Is” process Gather data relevant to a current Process Sigma Calculation Calculate process sigma for the “As-Is”	Process Assessment for the “As-Is”
M5	Gather data supporting VOC findings Describe the relevant characteristics of the organization, people, process, & technology within the defined scope Describe the characteristics of information technology using Due Diligence Worksheet which includes project management, skillsets per the Skillset Inventory, applications, data, lifecycle, operations, support, infrastructure, facilities, & structure Identify constraints of the “As-Is” environment	Capability Profile
M6	Define performance standards for the “As-Is” process or system Compare actual performance levels to current organizational standards Incorporate additional Points-of-Pain and symptoms gathered	Deficiency List (Detailed/ Updated)
M7	Adjust, refine, and/or add further detail to the Project Charter Clarify project purpose and make scope adjustments	Project Charter (Detailed/ Updated)

*Note Regarding the Measure Stage: It is important to note that we plan to approach projects from a ‘process’ standpoint as opposed to a ‘data’ standpoint. To that extent, the way we will deal with metrics and data is in the following way: Identify relevant metric/data items, Define the type of measure for that metric/data, Determine if metrics and/or data exist for that item or not. This approach does not include studying the data itself nor data/statistical analysis and is sometimes called the ‘metric profile level’. The scope of work at this point does not include going beyond this level. The scope is certainly subject to change so that the approach to metrics is deeper, however the project pricing and timeframes would be impacted via the change control process.

back

info724@info724.com
© 1998-2003 Info724 Ltd. All rights reserved.
You are free to re-use or distribute content from this web site if permission is sought from Info724™
or as long as you include complete attribution, including live web site link. Please also notify us where the material will appear.